Innovative Service Begins Before The Sale

Innovative makes its customers’ work and parts management processes more efficient and profitable right from the start. Call our toll-free number (1.866.438.4884) and talk to a real, knowledgeable person who will make sure you get the right product for the right job. All Innovative products carry the industry’s best warranty – (Three Years or Lifetime).

» Assembly Questions

» Product Warranty

» Product Exchanges

» Product Returns

» Product Assembly Instructions & Parts Diagrams

Innovative Service Begins Before The Sale

Innovative makes its customers’ work and parts management processes more efficient and profitable right from the start. Call the company’s toll-free number and talk to a real, knowledgeable person who will make sure you get the right product for the right job. All Innovative products carry the industry’s best warranty – (Three Years or Lifetime).

» Assembly Questions

» Product Warranty

» Product Exchanges

» Product Returns

» Product Assembly Instructions & Parts Diagrams

Assembly Questions

Please see the individual product pages on this site and locate the “Documentation” section or view all product documentation below to download helpful PDFs.

Innovative's Three-Year Limited Warranty

Innovative’s products are warranted to be free of defects in material and workmanship for three years from the date of purchase. The company will repair, replace or make appropriate adjustments where Innovative’s inspection discloses defects occurring in normal usage within three years after date of purchase.

All products must be installed and operated in accordance with the manufacturer’s recommended procedures and guidelines. Improper use or installation could void this warranty. The warranty does not cover damage caused by accident, misuse, or abuse.

Innovative's Lifetime Limited Warranty

Innovative’s Parts Carts, Wall SuperStorage, Wall Bumper, Mobile Bumper, Truck Bed Dolly and Truck Bed-Lift are warranted to be free of defects in material and workmanship for a lifetime. The company will repair, replace or make appropriate adjustments where Innovative’s inspection discloses defects occurring in normal usage.

All products must be installed and operated in accordance with the manufacturer’s recommended procedures and guidelines. Improper use or installation could void this warranty. The warranty does not cover damage caused by accident, misuse, or abuse.

ScanGrip Product Warranty

ScanGrip products are warrantied for one-year by the manufacturer. Innovative Tool’s Three-Year and Lifetime Warranties only apply to products manufactured by Innovative Tools.

Exchanges

If your product was defective, simply contact Innovative to request a replacement part or product. If you’d like to exchange an item for a different one within 30 days of purchase, simply return the original item to Innovative (you will be refunded your original purchase price once we receive the item) and place another order for the new item. No need to wait for us to receive the original item back before placing the new order.

Returns

New merchandise may be returned for refund within 30 days from date of invoice subject to the following conditions: Innovative may decline any return or exchange where the product is not in “like-new” condition. “Like-new” means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.

Items that are returned more than 30 days after date of delivery are subject to a 25% restocking fee. Items cannot be returned after 90 days from date of invoice.

Shipping charges incurred in connection with the exchange or return of “like new” merchandise are non-refundable, unless the return is a result of our error (you received an incorrect or defective item, etc.).

All returns and exchanges must have an RMA number. Returned packages will not be accepted without an RMA number. Please contact our return department for an RMA number.

Product Assembly Instructions & Parts Diagrams